The Language of Emoji in Social Media
The very fast development of information technology which is characterized by an influx of industry 4.0 has changed the way…
Journal Article
Emoji and rapport management in Spanish WhatsApp chats
Emoji are a set of pictographs available on several electronic platforms and applications, which are gradually replacing emoticons (sequences of punctuation marks…
To Emoji or Not to Emoji? Examining the Influence of Emoji on Consumer Reactions to Advertising
In recent years, advertisers have increasingly been using emoji in their promotional communications. However, little is known about how consumers…
Analyzing and Visualizing Emotional Reactions Expressed by Emojis in Location-Based Social Media
Social media platforms such as Twitter are extensively used for expressing and exchanging thoughts, opinions, ideas, and feelings, i.e., reactions…
The Perception of Emojis for Analyzing App Feedback
When analyzing textual user feedback, the challenge today is that automation is only possible in a non-satisfactory way due to…
Service with Emoticons: How Customers Interpret Employee Use of Emoticons in Online Service Encounters
Virtually no research has examined the role of emoticons in commercial relationships, and research outside the marketing domain reports mixed…
The Emoji Factor: Humanizing the Emerging Law of Digital Speech
Emoji are widely perceived as a whimsical, humorous or affectionate adjunct to online communications. We are discovering, however, that they…
The Dark Side of a Smiley: Effects of Smiling Emoticons on Virtual First Impressions
First impressions are heavily influenced by emotional expressions such as smiles. In face-to-face contact, smiling individuals are perceived as warmer…
Varying Linguistic Purposes of Emoji in (Twitter) Context
Early research into emoji in textual communication has focused largely on high-frequency usages and ambiguity of interpretations. Investigation of a…
Lisbon Emoji and Emoticon Database (LEED): Norms for emoji and emoticons in seven evaluative dimensions
The use of emoticons and emoji is increasingly popular across a variety of new platforms of online communication. They have…